Last Updated: May 28, 2025

Welcome to DEX Key Maker Dubai. We're proud to serve Dubai with trusted, 24/7 automotive locksmith services—including key duplication, smart key programming, lockouts, and more—right at your location. These Terms and Conditions outline your rights and responsibilities when using our website or booking our services. By using our platform or hiring us, you agree to the terms below. Please read them carefully.

1. Our Services

DEX Key Maker Dubai offers licensed locksmith services across Dubai, including:

• Car key duplication (standard and chip-based keys)
  
• Smart key programming for luxury and modern vehicles
  
• 24/7 car lockout assistance
  
• Lock repair and replacement for most vehicle models
  

We serve all regions of Dubai, including Downtown, Deira, JVC, and surrounding areas, as long as our team can reach you. We aim to provide fast, safe, and reliable support using the latest tools and technology.

2. Booking and Appointments

You can book our services via:

• Phone call
  
• WhatsApp
  
• Contact form on our website
  
• Direct email
  

We'll do our best to accommodate your preferred timing, but we may need to reschedule due to heavy traffic, safety issues, or extended coverage zones. If we cannot proceed with a request, we’ll notify you promptly and offer an alternative solution. We reserve the right to decline jobs that may compromise safety or feasibility.

3. Emergency Lockout Services

Lockouts are treated as top priority. We aim to reach you within 30 minutes, though this may vary due to location, road conditions, or high demand. If there’s a delay, we’ll update you and try to arrive as soon as possible. Emergency rates may apply outside regular hours (e.g., midnight or holidays), but any additional charges will be disclosed beforehand.

4. Pricing and Payment

All prices are quoted in AED (United Arab Emirates Dirham). Before beginning any service, we’ll provide a clear estimate. Pricing may vary for:

• Emergency callouts
  
• After-hours service
  
• Special parts or advanced diagnostics
  

We accept cash, credit/debit cards, and other digital payment methods (where available). Payment is due upon job completion. A digital or printed receipt will be provided.

If payment is incomplete or disputed, services may be paused until resolved.

5. Cancellations and Refunds

If you wish to cancel, please notify us at least 2 hours in advance—no fees apply.
If a technician is already en route, a small call-out fee (typically 50 AED) may apply.

Refunds may be granted in cases where:

• We are unable to complete the job
  
• There is a clear service failure
  

All refund decisions will be reviewed on a case-by-case basis and processed within 10 business days, via the original payment method.

6. Your Responsibilities as a Client

To ensure smooth service, please:

• Provide accurate contact information and location
  
• Be available at the agreed time and place
  
• Provide proof of vehicle ownership (if unlocking is requested)
  

We reserve the right to refuse service if we suspect the requester lacks legal authority. Clients must also maintain a safe environment for our technicians. Unsafe or hostile conditions may result in service cancellation.

7. Service Limitations

While we strive to resolve your issue in one visit, limitations may arise:

• Required parts may be out of stock
  
• Lock mechanisms may be damaged beyond field repair
  
• Uncontrollable delays (e.g., weather, traffic, supplier issues)
  

We’ll keep you informed and return only with your consent if a follow-up visit is needed.

8. Warranty and Liability

Most services come with a 30-day warranty. If the service or product fails within this period due to workmanship, we will fix it free of charge.

Limitations:

• Product warranties are subject to manufacturer terms
  
• We are not liable for damage caused by unrelated events (e.g., theft after job completion, accidental loss)
  
• We are not responsible for indirect losses (e.g., missed work, lost income)
  

9. Intellectual Property

All content on our website—logos, text, photos, service descriptions, and design—is the intellectual property of DEX Key Maker Dubai. It may not be copied, republished, or reproduced without our written permission.

You may browse our site for personal, non-commercial use only. Unauthorized use may result in legal action.

10. Proper Use of Our Website and Services

Users agree not to:

• Attempt to access restricted areas of our systems
  
• Use bots, malware, or malicious code
  
• Harass our staff, misuse forms, or falsify requests
  

Violating these rules may result in restricted access or legal consequences. We are committed to maintaining a secure, respectful experience for all users.

11. Third-Party Links

Our site may contain links to social media or partner websites. We are not responsible for:

• The accuracy of external content
  
• How third-party sites manage your data
  
• Risks associated with visiting external pages
  

We recommend reviewing their Terms and Privacy Policies separately.

12. Changes to These Terms

We may revise these Terms and Conditions at any time. When we do:

• The updated version will appear on this page
  
• We’ll update the “Last Updated” date above
  
• For major changes, we’ll notify users via email or site banner
  

Your continued use of our services confirms your agreement to the latest version.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of the United Arab Emirates. Any disputes will be resolved in the courts of Dubai, unless otherwise required by applicable law.

We aim to resolve conflicts amicably first, before pursuing legal steps.

14. Contact Information

For questions about these Terms or any service-related concerns, you can reach us here:

📧 Email: info@keymakerdubai.com
📞 Phone: (055)-984-0111 (available 24/7)
📍 Address: Shop S07, Building U1, Italy Cluster, International City, Dubai, UAE

By continuing to use our services or website, you acknowledge that you’ve read, understood, and agreed to these Terms and Conditions.