Last Updated: May 28, 2025

Hello! At DEX Key Maker Dubai, we care deeply about protecting your privacy and personal information. As a trusted 24/7 car locksmith service in Dubai, we help with car key duplication, smart key programming, and emergency lockouts—delivered directly to your location.

This Privacy Policy explains how we collect, use, and protect your data when you interact with us online or by phone. By using our services, you agree to this policy. We comply with UAE regulations, including the Personal Data Protection Law, to keep your information secure.

1. Information We Collect

We only collect the data we need to provide reliable locksmith services. This includes:

• Your name, phone number, and email address (when you submit a form or request service)
  
• Your address (only if required to send a technician)
  
• Vehicle details (e.g., make/model, key type, or issue you're facing)
  
• Technical data (IP address, browser type, etc.) to improve website performance
  
• Payment details (processed securely via our trusted third-party provider)
  

We always collect data lawfully, with your consent where needed.

2. How We Use Your Information

We use your data to:

• Schedule and deliver locksmith services at your location
  
• Communicate with you (confirmations, updates, or follow-ups)
  
• Respond to inquiries, complaints, or support requests
  
• Improve our services and website based on your feedback
  
• Process secure payments via third-party platforms
  
• Send promotional offers (only with your consent)
  
• Prevent fraud or misuse of our services
  
• Meet legal obligations in the UAE
  

3. Who We Share Your Information With

We never sell your personal data. We may share information with:

• Our technicians or customer support team to provide the requested service
  
• Service providers (e.g., payment processors, hosting companies) under strict confidentiality
  
• Legal authorities, if required by law or to protect our business or users
  
• A new owner, if our business is merged, acquired, or restructured (we will notify you)
  

We ensure all data-sharing is secure and limited to what’s necessary.

4. Cookies & Tracking Tools

We use cookies and tracking technologies to:

• Remember your preferences (e.g., language, form inputs)
  
• Understand how visitors use our site to improve functionality
  
• Track marketing campaigns and website performance
  

You can manage or disable cookies via your browser settings. Some site features may not work optimally without them. We may also use tools like Google Analytics, but we never collect personally identifiable information for analysis.

5. How We Protect Your Data

Your privacy is important. We use:

• SSL encryption to protect your data during transmission
  
• Access controls to limit who on our team can see your data
  
• Secure systems that are updated regularly to prevent breaches
  
• Locked storage for physical records (if used)
  

While no system is 100% secure, we act quickly if any breach occurs and notify you as required.

6. Your Rights

You have full control over your personal data. You may:

• Request a copy of the data we hold
  
• Ask for corrections to outdated or incorrect info
  
• Request deletion (unless we must retain it for legal reasons)
  
• Opt out of marketing messages at any time
  
• Request restriction of data use in certain cases
  

To exercise any of these rights, email info@keymakerdubai.com. We’ll respond within 30 days or sooner.

7. Data Retention

We retain your information only as long as necessary:

• Contact and service details: 5 years
  
• Payment records: 7 years (for tax/legal compliance)
  
• Anonymized technical data: 2 years
  

Once no longer needed, we securely delete or anonymize your data.

8. Children's Privacy

Our services are for users 18 and older. We do not knowingly collect data from minors. If we discover a child has submitted data:

• We will delete it immediately
  
• We may notify the parent/guardian if possible
  

If you're aware of such a case, please contact us.

9. International Data Transfers

Although most operations occur in Dubai, some third-party providers (e.g., cloud storage, payment systems) may operate from outside the UAE. When we transfer data:

• We ensure UAE privacy law compliance
  
• We use contractual safeguards to protect your information
  
• We prefer partners in countries with strong data protections (e.g., EU)
  

10. Third-Party Links

Our website may contain links to third-party platforms (social media, partner sites, etc.). We are not responsible for how those sites handle your data. Always check their privacy policies before sharing any personal information.

11. Changes to This Policy

We may update this Privacy Policy to reflect legal changes or service updates. When we do:

• We’ll post the new version here with the latest revision date
  
• We’ll notify you if the changes are major (via banner or email)
  
• Previous versions are available on request
  

Your continued use of our services means you accept any updates.

12. Contact Us

If you have questions, concerns, or want to exercise your rights, contact us:

📧 Email: info@keymakerdubai.com
📞 Phone: (055)-984-0111
📍 Address: Shop S07, Building U1, Italy Cluster, International City, Dubai, UAE

We aim to respond to privacy-related inquiries within 48 hours.

By using our website or services, you agree to this Privacy Policy.
Thank you for trusting DEX Key Maker Dubai.